Support
Please use the following contact points for inquiries and bug reports regarding KANUSHii.
🕐Business Hours
Weekdays 10:00-18:00 (JST)
We are closed on holidays and national holidays. Responses will be provided on the next business day.
🐛Bug Reports
When reporting bugs, providing the following information will help us respond smoothly.
- Date and time of occurrence and timezone
- Device used (model name, OS version)
- App version (shown in "App Info" in settings)
- Reproduction steps and frequency
- Screenshots or screen recordings if possible
Important: Please mask any personal information before sending.
❓Frequently Asked Questions
Q. The app crashes
A. First, please restart the app. If the problem persists, try reinstalling the app. If it still doesn't resolve, please contact us with details through the bug report form above.
Q. Audio does not play
A. Please check your device's volume settings and mute status. Also, please check if the app's microphone permission is enabled.
Q. I want to delete my account
A. You can delete your account from the app's settings screen. Alternatively, please request account deletion via support email.